Both of these happen without you asking, through the payment gateway:
1. The Expert cancels the session. Every registered participant is refunded in full.
2. The session never starts. If a session is cancelled automatically (it passes its scheduled end without going live), every registered participant is refunded in full.
Refunds are issued to your original payment method (via Razorpay). Banks and UPI apps typically take 5–7 working days to reflect them.
If a session happens and you don't join it, no refund is issued — your seat was reserved and other participants may have been turned away. Free sessions have nothing to refund.
If an Expert didn't deliver what the session promised, or you faced a payment issue, write to us within 7 days of the session and we'll make it right. We'd rather refund an unhappy user than keep their money.
support@exprio.in